So I bought a bike from Erico in 2006 and swore I would never be back after some very bad exchanges with sales, parts and service. I moved away for a couple of years and then come back to Colorado. I heard that the owner fired 90% of the people and remade the place.
I went in for some service after speaking speaking John the owner last week.
I have to say, they really have changed. I got outstanding service, a great deal on some new gear, etc. I dont know if it was the change in employees, or the change in attitude driven by a down economy, but the end result was excellent.
I will shop there again.
Well my experience has been that the guy doesn't remember me, even though I bought my 999S there. It seems that every time I stop in, I'm a fresh face to him or anyone else there.
YMMV.
Well, I've been recognized by a few of the sales staff because I like going in there to look and sit on things, in addition to sitting on bikes. [cheeky] But I haven't bought a bike from them. Maybe if you don't buy a bike from them, they'll remember you?
I still buy the occasional part/T-shirt/gear from them if the price is reasonable.
Quote from: Randimus Maximus on November 07, 2009, 06:16:09 AM
Well my experience has been that the guy doesn't remember me, even though I bought my 999S there. It seems that every time I stop in, I'm a fresh face to him or anyone else there.
YMMV.
That was one of the reasons I stopped going. 4 days after I bought the bike, the sales guy who sold it to me didnt remember me.
I wish they'd forget me :-X
such a harboring crowd! ;D
remind me to stay on your good side [clap]
Quote from: ducducgooseme on November 07, 2009, 07:14:03 AM
That was one of the reasons I stopped going. 4 days after I bought the bike, the sales guy who sold it to me didnt remember me.
I had a similar experience. Occasionally I buy parts from them, but I try to do all my business up at Northern or at BMS.
I appreciate their effort to respond to customer concerns, and your comments on their progress, so next time I'm around there I'll stop in and check them out again.