Gents,
Earlier in the week I dropped off my bike for the 600mi service and to get my CF Termi's installed. The dealer found that my bike was one of the 'gifted' ones that had the coil wires reversed...So they fixed that, did the service, and installed the stuff. They even gave me a dyno sheet (they only ran it up to 7k or so it seems).
So I happily hop on and ride off. The one thing I noticed is that when I started it up; the display just read like normal....All the other movies I see online their display reads "MONSTER 696 RACE". Mine doesn't.
Bike was running super; and the exhaust sounded BADASS. I actually was shocked at how loud it is WITH the baffles - cannot imagine it w/o (but damn right Im gonna try :D ). About 3/4 of the way into my 40mi trip home, I was on the highway doing 65mph and I noticed the bike start to surge....So I look down and see the temp bar FULL (not blinking yet..). So I ease off, downshift and let the revs come up. At this point the bike is loosing speed, and I am on 95 - so I give it a little gas to get back above 60mph and it starts pinging like MAD. Like I heard it over the termi's, in a fullface helmet, doing 60mph ! I recalled the advice on this board just to ride it out, so I did, just gradually trying to keep the revs up w/o pinging. About 5mins later, the temp went back down to -2 bars from full, and the rest of the trip was uneventful.
What happened ? Not sure yet. What I can say, is that the bike's fuel gauge came on about 1/2 way through the trip, and I put an additional 10mi on it. Once full, the pinging started approximately 5mi after the fillup. Bad gas maybe ? Who knows. What I can say is that after letting the bike sit and cool down, I took it for a short (10mi) ride and all seems fine. Maybe to be safe I will get some gas treatment and toss it in there....
We'll see how the weekend goes.....
-Steve
UPDATE - It seems to be a FUEL issue. I put some drygas and octane booster in the fuel, topped it off with fresh gas and everything seems fine again (Put 100mi on it this morning). Time will tell though...
Hmmm. 1st off I wuld question the Dealer about the Display. I am assuming that a NEW ECU was installed with the Bike when the exhaust was added. If not,,,, your 696 may be running a little lean,, which may be why is was running so hot.
The pinging & loseing power kinda scares me. Any engine noise is a concern.
I would definetly look into this & keep a good ear to the motor. I am not sure if a compression test would tell U anything ? ? ?
I questioned the dealer about the ECU immediately - before I left the lot. Both the service manager and the tech said that they haven't seen a US 696 kit say 'RACE'. However, when I took my box O parts home, guess what was missing ? The old ECU :-X
Quote from: JDS 07 S4Rs on August 10, 2008, 05:51:09 AM
Hmmm. 1st off I wuld question the Dealer about the Display. I am assuming that a NEW ECU was installed with the Bike when the exhaust was added. If not,,,, your 696 may be running a little lean,, which may be why is was running so hot.
The pinging & loseing power kinda scares me. Any engine noise is a concern.
I would definetly look into this & keep a good ear to the motor. I am not sure if a compression test would tell U anything ? ? ?
our red 696 just had the termis put on a week ago....
old ecu was in the box and on startup, panel reads m696 racing.....
this is it....
http://www.youtube.com/watch?v=ghv4_EguGog
What about your Air filter ? ? Did they replace that ?
Your signs and symptoms sure sound like a lean running bike. I don't know if there's a separate part number for the Termi ECU, but I'd think there would be. Look on the part and call another dealer and ask them. I suspect they put the cans on and called it good.
well not to name names... but what dealer did you go to... anyone from there on here??? and if not anyone else that uses that dealer have problems???
maybe we need to get a dealer feedback section started.. you know "rate" you dealer on service, price, quality, or in general.
In this case, sounds like your dealer tried to pull one over and not install the ECU and air filter... then make a pretty penny later?... or just a bad tech?
Quote from: dlearl476 on August 10, 2008, 09:56:12 AM
Your signs and symptoms sure sound like a lean running bike. I don't know if there's a separate part number for the Termi ECU, but I'd think there would be. Look on the part and call another dealer and ask them. I suspect they put the cans on and called it good.
Ya - any idea as to how I can easily look at the computer to find the P/N ?
Hopefully someone can help me out.....
Here is a photo of the ECU that is on the bike right now - the supposed Ducati Performance one...That doesn't display 'M696 RACING'
(https://lh5.ggpht.com/Shusaim/SJ9byG0F-kI/AAAAAAAAB7o/8QvROww1pCA/s800/M696_ECU.jpg)
Anyone have a photo of the DP ECU ? Board Sponsors perhaps ?
Have you tried talking to the dealer again? maybe asking where your old ECU is?
Here's the timeline:
-I pick up the bike, turn the ignition on. First thing I notice is that it doesn't display the RACE crap. So I ask the service manager, who talks to the tech. They assure me that only the 998+ bikes will display that. I disagree, but they assure me it is the right ECU.
-The pinging/overheating happens about 5mi from home
-Call Service manager as soon as I get home and discuss
-Go through the spare parts, and do not find an ECU. Unfortunately they closed by the time I had a chance to look; and they do not reopen until Monday
So at this point, I just would like to know what is going on. It is still too early to say about fuel milage, etc...So all I have to prove my case in one way or another is to see if the P/N on my ECU is the same as on a stocker or not.
According to the on-line parts catalogue the OEM ECU is 286.4.161.1C
http://www.ducati.com/en/bikes/service/parts/2008.jhtml?family=parts
Hope this helps.
Ya - I looked there too.....As this is my first Duc, I am not sure if the catalog order number = actual part number (BMW is different too...)
Quote from: SteveH on August 10, 2008, 02:22:18 PM
Hopefully someone can help me out.....
Here is a photo of the ECU that is on the bike right now - the supposed Ducati Performance one...That doesn't display 'M696 RACING'
(https://lh5.ggpht.com/Shusaim/SJ9byG0F-kI/AAAAAAAAB7o/8QvROww1pCA/s800/M696_ECU.jpg)
Anyone have a photo of the DP ECU ? Board Sponsors perhaps ?
Steve, how far did you ride the bike after the shop... that part looks used? or is it a bad photo. The new part should be pristine.
this is the kit as it should look from a shop in texas http://www.advancedmotorsports.com/PhotoGallery.asp?ProductCode=96452509B
The ride from the dealer home is about 50mi.
I installed mine myself and I believe that there is also information on the side that is against the airbox. I just looked and the serial on my stock ecu is D081IU1MDJ-CND. Very close to mine but is Canadian. Anyone here install their own system? I was wondering if you put your filter in dry or did you oil it with K&N filter oil? I did appear to be dry out of the box.
Thanks for the reply. Did the DP ECU have any P/N on it like the stocker ? Also, I assume your bike now says 'M 696 RACING' ?
Thanks again,
Steve
The DP ecu had racing in bold letters on it and it does say racing. Did they install the filter because its easy to get at when you were looking at the ecu.
Anyone have US pics ??? PPPLLLLLEEEAAAASSSSEEEEEE
Did you say they were open today? Have you tried calling them again? Could it just be a misunderstanding?
Quote from: JBubble on August 11, 2008, 10:46:39 AM
Did you say they were open today? Have you tried calling them again? Could it just be a misunderstanding?
Naw - they are closed Sunday and Monday....So I will have to give them a shout tomorrow morning.
For the moment, lets say that it is in fact the incorrect ECU. What sort of damage might have occurred from the overheating and pinging like mad ? Do I have to worry about something (headgasket/rings/rod bearings) down the line ?
At the
very least I want them to tow the bike back to the dealer, install the new ECU, and refund my money that they charged me for the install to begin with. It just totally pisses me off that I asked them THREE times if they were SURE that the ECU was right.....
So now I may have to resort to BEGGING someone on this board to take a photo of their stock US ECU, as well as the US DP Race ECU.......
Quote from: SteveH on August 11, 2008, 11:07:42 AM
At the very least I want them to tow the bike back to the dealer, install the new ECU, and refund my money that they charged me for the install to begin with. It just totally pisses me off that I asked them THREE times if they were SURE that the ECU was right.....
I agree completely with you on this. I'm sorry I don't know enough to tell you about potential damage. I hope it gets resolved.
Gents,
Well - I guess no one was able to score a pic for me.....So any other suggestions on how I can tell which ECU I have ? I think it is pretty obvious by now - but as Im sure you all understand, I need to be perfectly clear here before I start giving the dealer crap.
Thanks again,
Steve
Steve,
call another dealer. My suggestion is talk to shadowchaser. he works in OKC or call Advanced Motorsports in dallas.
If it doesn,t say racing on it and the ecu doesn't say racing when you fire it up then it ain't the racing ecu. I ran my bike with the stock ecu and open Termi and stock air filter for a couple months without pinging or overheating.
Gents,
I called the dealer this morning, and they are going to 'investigate'. I also sent them photos of the bolt that they forgot to put back on, as well as the bushing for the tank that was missing.
That was 9am - wonder if I will hear back from them today.
Quote from: SteveH on August 12, 2008, 09:13:58 AM
Gents,
I called the dealer this morning, and they are going to 'investigate'. I also sent them photos of the bolt that they forgot to put back on, as well as the bushing for the tank that was missing.
That was 9am - wonder if I will hear back from them today.
Man, I feel your pain on this. It is so hard to find good help these days. Another reason I do everything myself, short of the valves and warranty repairs. Once resolved I would be looking for a new dealer for sure!! [bang]
i would make certain next time that you get a master tech.. maybe this was the newbie that worked on it?
and please whatever is resolved... ensure ducati north america knows to help your fellow ducati owners in future dealings with this shop.
This is the stock ecu(http://i304.photobucket.com/albums/nn165/dsamRus/IMG_2386.jpg)
Like what was pointed out earlier, I can see the new ecu from under the tank and it looks bright silver new.
(http://i304.photobucket.com/albums/nn165/dsamRus/IMG_2393.jpg)
This is the package for the new racing ecu.
Dan..
Didn't you recieve your old exhaust system? The dealer who installed my system returned my old exhaust system to me with all the old parts nicely wrapped and packeged in the new exhaust box ready to be shipped.
Quote from: danaid on August 12, 2008, 03:06:55 PM
Didn't you recieve your old exhaust system? The dealer who installed my system returned my old exhaust system to me with all the old parts nicely wrapped and packeged in the new exhaust box ready to be shipped.
Good point. Unless the work is warranty, you are given credit for the old part, or it is an exchange part you are entitled to your old parts.
Quote from: danaid on August 12, 2008, 03:06:55 PM
Didn't you recieve your old exhaust system? The dealer who installed my system returned my old exhaust system to me with all the old parts nicely wrapped and packeged in the new exhaust box ready to be shipped.
I did - and the stock ECU was missing. That was the first hint that something was amiss - and the reason why I took the bike apart.
Danaid Thank you SOO much ! I owe you one.
all, important point here.
although the dealer may make good here... Ducati NA needs to know about things like this. This is how they keep their dealers and authorized techs in check. If someone really screwed up this bike only DNA can make good.
Quote from: gearhead on August 10, 2008, 08:11:11 PM
I installed mine myself and I believe that there is also information on the side that is against the airbox. I just looked and the serial on my stock ecu is D081IU1MDJ-CND. Very close to mine but is Canadian. Anyone here install their own system? I was wondering if you put your filter in dry or did you oil it with K&N filter oil? I did appear to be dry out of the box.
Sorry to jump your thread.
The dealer saturated the filter with K&N brand oil, to the point that the pinkish oil was dripping out of the botton vent tube.
When I arrived home from the dealer after the install there was a puddle of oil on my truck bed, I freaked out and called the dealer and when I described the pinkish color oil it clued them to being only filter oil. They told my they just use bulk K&N oil, he also said they saturate the filter and the excess will runoff.
Quote from: danaid on August 12, 2008, 11:15:09 PM
Sorry to jump your thread.
The dealer saturated the filter with K&N brand oil, to the point that the pinkish oil was dripping out of the botton vent tube.
When I arrived home from the dealer after the install there was a puddle of oil on my truck bed, I freaked out and called the dealer and when I described the pinkish color oil it clued them to being only filter oil. They told my they just use bulk K&N oil, he also said they saturate the filter and the excess will runoff.
Yikes! Time to call that dealer to the carpet too. K&N specifically and in bold letters states NOT to saturate the element (for obvious reasons). Also, their statement that the excess will just run off! Ummm , yeah, right into your throttle bodies etc. Yuck.... did you take it back to them and have them clean the mess in your airbox etc?
Quote from: SteveH on August 12, 2008, 09:13:58 AM
Gents,
I called the dealer this morning, and they are going to 'investigate'. I also sent them photos of the bolt that they forgot to put back on, as well as the bushing for the tank that was missing.
That was 9am - wonder if I will hear back from them today.
So? Did you hear back from them?
All,
Thanks a bunch for all of the help and support. I sent a communication to the dealer explaining the timeline of events, the exact symptoms, and photographs. I again contacted DNA requesting that they arrange for my bike to be towed to the next closest Authorized Dealer; and be sure that the Regional Mgr is onsite to inspect the bike.
The biggest question is this - what should I really do ? I am not happy that a bike with 650mi on it had two major overheat cycles, and extensive/extreme pinging. Who knows what issues this may lead to down the line ?
Any idea what I should really look to do ??
Quote from: JBubble on August 13, 2008, 07:39:16 AM
So? Did you hear back from them?
I did hear from them. I sent them a photograph of the ECU that is on the bike, as well as photos of the two missing bolts. Additionally, I emailed them the video of the US bike showing 'M 696 RACE' on the display. As the dealer currently has a demo with Termi's on it (that they installed), I requested that they fire up the bike to see what the display says.
Dontcha know it - but the salesman there (whom I trust) said that that bike as well does NOT show 'M 696 RACE' ! So I wrote them back questioning why in the world their service department is holding onto the DP ECUs....Supposedly the owner of the dealership is supposed to call me at some point today to discuss....
Its just really odd that they seemingly intentionally do not install the race ECU's.....
hey guys, this thread has got me a little paranoid. I recently had the temi kit, dp ecu installed on my 695. where would i find the new DP ecu on the bike (since i don't think the 695 shows 'racing' and how would i identify that i do in fact have the dp ecu in). Also do all dealers give Dyno results after this install, i did not receive one.
thanks.
TT
Quote from: tristantumble on August 13, 2008, 11:31:49 AM
hey guys, this thread has got me a little paranoid. I recently had the temi kit, dp ecu installed on my 695. where would i find the new DP ecu on the bike (since i don't think the 695 shows 'racing' and how would i identify that i do in fact have the dp ecu in). Also do all dealers give Dyno results after this install, i did not receive one.
thanks.
TT
Well I know for a fact that most dealers would NOT give a dyno sheet as most don't have dyno's. Plus it takes a fair amount of time just to hook the bike up and do a run...
I'm not sure of the exact location of your ECU but mine on an S4RS is under the tank, left side of the airbox. It should have DP on it if it was changed...
i believe the 696 ecu is forward under the actual tank,
have to remove the panels and lift the tank to find out....
Quote from: lazarus7 on August 13, 2008, 06:26:19 PM
i believe the 696 ecu is forward under the actual tank,
have to remove the panels and lift the tank to find out....
Yes - this is what you need to do:
Remove the tank panels
Remove the allen bolt that is at the tail of the tank (Directly under the tool kit). You access this from under the tail.
Remove the bushing bolts on the tank
Slide the gas tank back, the ECU will be atop the airbox behind the snorkels
All,
Just got off the phone with the owner of the dealership. They state the following:
On their demo bike, they installed the DPECU, but it ran like crap...B/c at the time they didn't know about the coil problem, so they put the stock ECU back on. The tech who did my 'install' was aware of this and did not do the DPECU install, as he was not aware of the coil fix.
I am totally pissed about this. Especially b/c I asked 3 times, and they looked like I was a nutcase. The owner is personally picking up my bike in about 2hours to work on it himself. We will see what they are going to do for me; but at this point in time my biggest worry is how are they going to deal with any issues that may come down the line ? Also, I don't believe I should be paying for the install to begin with.
We will see......
so they charged you for the full kit and only gave you half... that's CRAP!
Quote from: SteveH on August 14, 2008, 09:07:21 AM
All,
Just got off the phone with the owner of the dealership. They state the following:
On their demo bike, they installed the DPECU, but it ran like crap...B/c at the time they didn't know about the coil problem, so they put the stock ECU back on. The tech who did my 'install' was aware of this and did not do the DPECU install, as he was not aware of the coil fix.
I am totally pissed about this. Especially b/c I asked 3 times, and they looked like I was a nutcase. The owner is personally picking up my bike in about 2hours to work on it himself. We will see what they are going to do for me; but at this point in time my biggest worry is how are they going to deal with any issues that may come down the line ? Also, I don't believe I should be paying for the install to begin with.
We will see......
Glad to see that you know for sure what the issue is now. You probably have already thought about this but ask for compensation. Tell them how you don't trust their shop any more and see what they'll do to earn your confidence.
Hope everything gets fixed!
Quote from: SteveH on August 14, 2008, 09:07:21 AM
All,
Just got off the phone with the owner of the dealership. They state the following:
On their demo bike, they installed the DPECU, but it ran like crap...B/c at the time they didn't know about the coil problem, so they put the stock ECU back on. The tech who did my 'install' was aware of this and did not do the DPECU install, as he was not aware of the coil fix.
I am totally pissed about this. Especially b/c I asked 3 times, and they looked like I was a nutcase. The owner is personally picking up my bike in about 2hours to work on it himself. We will see what they are going to do for me; but at this point in time my biggest worry is how are they going to deal with any issues that may come down the line ? Also, I don't believe I should be paying for the install to begin with.
We will see......
sounds like bs... so basically at worst they were ripping you off and lying about it. at best they are just incompetent. very nice, what dealer is this?
So this is what I am telling them:
- Do the job properly. This includes rechecking the valves, oil change, etc
- Be sure to replace all missing bolts.
- Refund all $$ associated with the install that I was charged
- In writing, detail what happened, and why. Including why when questioned if it were the right ECU, why I was
lied to.
- In writing, state that they will warranty any unforseen problems that this may cause in the future (they have
already agreed to this).
I am still contacting Ducati NA to let them know what is going on here.
-Steve
Sounds like you are handling it pretty well. Also sounds like the kind of ducati service I seem to get locally. :-\
At least tell us where you are! I don't trust my local dealer for crap, they had a 17 year old working on my bike and told me I needed a new rear brake setup because the light wouldn't go on when the pedal was pressed. Turns out the pedal was loose. 30 second fix with a allen wrench...