News:

Welcome to the DMF

 

Puma Boot Warranty?

Started by leonardc9, June 07, 2009, 01:16:15 AM

Previous topic - Next topic

leonardc9

Anybody know if Puma has a warranty on their boots? I have a pair of two year old Desmos I bought from Cycle Gear. One side of the zipper came loose from the stiching so now I can't zip up my boot.

Any idea how to get this fixed through either a Puma warranty(?) or elsewhere? I'll see if I can take a picture of the issue if that would help.

Thanks,

Leonard

Grampa

contact cycle gear

100% Satisfaction Guarantee
Our 100% Satisfaction Guarantee always beats a manufacturer's warranty! We are proud to sell only the finest products available. If anything you purchase from us fails to perform up to your expectations, we will quickly replace the product or refund your purchase, and you'll never pay a restocking fee. It's that simple.

If there is a defect with a product purchased from Cycle Gear, we'll never send you to the manufacturer. You don't even need to know what the manufacturer's warranty is - if the item is defective, we'll hassle with the manufacturer. Just return the product to one of our retail stores or to cyclegear.com, where your 100% SATISFACTION IS GUARANTEED, and we'll do the rest.
Gaspar, Melchior and Balthasar kicked me out of the band..... they said I didnt fit the image they were trying to project. 

So I went solo.  -Me

Some people call 911..... some people are 911
-Marcus Luttrell

leonardc9

Thanks! Has anybody tried using this before? I talked to Cyclegear on the phone and they said that they could probably arrange for some form of store credit, but it did sound like they'd treat it as a return where I'd get credited some fraction of the sale price vs. getting it fixed or replaced.