Plastic Tank problems: Discussion thread, see info thread sticky for updates

Started by ducatiz, June 09, 2009, 12:56:37 PM

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duccarlos

#660
July 07, 2010, 10:04:11 AM
I guess it's too much effort to take some pictures and fill out the forms.
Quote from: polivo on November 16, 2011, 12:18:55 PM
my keyboard just served me with paternity suit.

IamSMC

#661
July 07, 2010, 10:04:55 AM
Quote from: ducatiz on July 06, 2010, 03:54:01 PM
Apparently, the tanks that Bologna's gotten back under replacement are all shrunken back to original size.

Wow

Hope they don't turn around and use this as an excuse to deny claims
2007 Ducati Monster S4R S Testastretta
2005 Ducati Monster S2R 800
2007 Aprilia Sportcity 250ie
2009 Aprilia Sportcity One 125

ducatiz

#662
July 07, 2010, 10:08:49 AM
Quote from: IamSMC on July 07, 2010, 10:01:36 AM
Maybe he's running a personal record of how many claims he rejects...

The worst part was how he tried to explain it "convincingly"...

"Ducati NA took a bath on these tanks."

I am not sure how an individual service manager is privy to the contractual and legal arrangements that Ducati might have with its supplier(s), nor how he would know precisely how many tanks could be affected -- nor what its cost model/margin could be.  I should start collecting these comments and make a book of them. 
Check out my oil filter forensics thread!                     Offended? Click here
"Yelling out of cars, turning your speakers out the window to blast your music onto the street, setting off M-80 firecrackers, firing automatic weapons into the airâ€"these are all well and good. But none of them create a merry atmosphere of insouciance and bonhomie quite like a revving motorcycle.

duccarlos

#663
July 07, 2010, 10:15:45 AM
I just find it funny that my local dealer is so willing to take care of these and others are just adamantly against helping.
Quote from: polivo on November 16, 2011, 12:18:55 PM
my keyboard just served me with paternity suit.

ducatiz

#664
July 07, 2010, 10:43:26 AM
I have a feeling that shop will be getting a phone call soon...
Check out my oil filter forensics thread!                     Offended? Click here
"Yelling out of cars, turning your speakers out the window to blast your music onto the street, setting off M-80 firecrackers, firing automatic weapons into the airâ€"these are all well and good. But none of them create a merry atmosphere of insouciance and bonhomie quite like a revving motorcycle.

rockaduc

#665
July 07, 2010, 01:46:00 PM
Quote from: duccarlos on July 07, 2010, 10:15:45 AM
I just find it funny that my local dealer is so willing to take care of these and others are just adamantly against helping.

+1. I went to Trebour in Ledgewood, NJ.  Good 'ol Joe couldn't have been better.  Got pics taken and a new tank was installed within 2 weeks.  [thumbsup]
If you can see Chuck Norris, he can see you.  If you can't see Chuck Norris, you may be only seconds away from death.

IamSMC

#666
July 07, 2010, 03:17:27 PM
Quote from: duccarlos on July 07, 2010, 10:15:45 AM
I just find it funny that my local dealer is so willing to take care of these and others are just adamantly against helping.

You ain't kidding.

I called Cliff's and Gold Coast, they both said bring it in for the service manager to look at.

Guess what I'm doing next week?
2007 Ducati Monster S4R S Testastretta
2005 Ducati Monster S2R 800
2007 Aprilia Sportcity 250ie
2009 Aprilia Sportcity One 125

IamSMC

#667
July 07, 2010, 03:37:38 PM
Quote from: ducatiz on July 07, 2010, 10:43:26 AM
I have a feeling that shop will be getting a phone call soon...

[clap] [clap] [clap]
2007 Ducati Monster S4R S Testastretta
2005 Ducati Monster S2R 800
2007 Aprilia Sportcity 250ie
2009 Aprilia Sportcity One 125

DucNaked

#668
July 07, 2010, 03:41:55 PM
Don't the dealers get paid full retail and labor from Ducati for warranty items? I was always told they do, so they are getting paid for the part and to install it. So what's the problem with some dealers?
"If your bike is quiter than mine your a pussy, if it's louder you're an asshole." Monster 1100S

duccarlos

#669
July 07, 2010, 04:24:39 PM
They do get labor. Parts are supplied by the factory. They're just being lazy.
Quote from: polivo on November 16, 2011, 12:18:55 PM
my keyboard just served me with paternity suit.

ducpainter

#670
July 07, 2010, 04:30:01 PM
Quote from: duccarlos on July 07, 2010, 04:24:39 PM
They do get labor. Parts are supplied by the factory. They're just being lazy.
Not true from my info...

keep in mind it makes no difference how DNA does their accounting.

What is important is if they take care of their customers, and from my perspective DNA is doing exactly that.

If you have a suck dealer find a different one.
"Once you accept that a child on the autistic spectrum experiences the world in
a completely different way than you, you will be open to understand how that
 perspective
    is even more amazing than yours."
    To realize the value of nine  months:
    Ask a mother who gave birth to a stillborn.
"Don't piss off old people The older we get, the less 'Life in Prison' is a deterrent.”


duccarlos

#671
July 07, 2010, 06:25:37 PM
Quote from: ducpainter on July 07, 2010, 04:30:01 PM
Not true from my info...

keep in mind it makes no difference how DNA does their accounting.

What is important is if they take care of their customers, and from my perspective DNA is doing exactly that.

If you have a suck dealer find a different one.

Not sure what your point is. I was not referring to DNA, just that specific dealer. The local service guy told me that DNA is reimbursing the full labor. The tank is provided by the factory so it doesn't cost them a penny. The suck dealer is the one that is lazy.
Quote from: polivo on November 16, 2011, 12:18:55 PM
my keyboard just served me with paternity suit.

Heath

#672
July 08, 2010, 06:15:03 AM
Those dealers not willing to do it is bull.  The dealer I went to, Modesto Ducati, started the paperwork the same day I brought the bike by.  They almost did it over the phone, but said they had to see it to make sure.  A couple quick glances and some wow that is one of the worse ones I have seen and I was done.
2007 Ducati Monster S4RT
2006 Ducati Monster S2R800 Dark [sold]

hankthe8th

#673
July 08, 2010, 01:48:38 PM
Quote from: Heath on July 08, 2010, 06:15:03 AM
Those dealers not willing to do it is bull.  The dealer I went to, Modesto Ducati, started the paperwork the same day I brought the bike by.  They almost did it over the phone, but said they had to see it to make sure.  A couple quick glances and some wow that is one of the worse ones I have seen and I was done.

Wow, glad I found this thread. Happy to see Modesto Ducati is helping out. I'm probably taking mine in on Saturday, I'll have to give them a call. It's warped, but not sure if it's warped enough for replacement.

ducpainter

#674
July 09, 2010, 03:22:15 AM
Quote from: duccarlos on July 07, 2010, 06:25:37 PM
Not sure what your point is. I was not referring to DNA, just that specific dealer. The local service guy told me that DNA is reimbursing the full labor. The tank is provided by the factory so it doesn't cost them a penny. The suck dealer is the one that is lazy.

The real point is that DNA seems to be making good on the claims, and if the dealer you visit doesn't handle it to your satisfaction simply find another dealer.

A discussion of DNAs accounting methods is pretty much hearsay and irrelevant.

I'd suggest the 'service guy' doesn't have a clue what the dealer statement looks like. ;)
"Once you accept that a child on the autistic spectrum experiences the world in
a completely different way than you, you will be open to understand how that
 perspective
    is even more amazing than yours."
    To realize the value of nine  months:
    Ask a mother who gave birth to a stillborn.
"Don't piss off old people The older we get, the less 'Life in Prison' is a deterrent.”


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