Blew out a belt on the highway. NOT COVERED UNDER WARRANTY

[EEL]

BTW - Get that claim in NOW from what I remember Italy is closed in august or something

[WTSDS]

>>BTW - Get that claim in NOW from what I remember Italy is closed in august or something

Isn't it  DNA's responsibility to sort out a belt failure on a 'bike with 5000 miles ??   

[clubhousemotorsports]

I think what EEL was referring to would be the parts may be shipped on a slow boat from italy and it will take longer to get the bike up and running again. If the claim was made while in warranty there will be no problem with who is paying.

just remind your dealer that we do not get the month of august off and you should not have to wait an excessive amount of time for parts.

[LUKE]

The bike is in Milwaukee as of this morning.  I feel better now that it's there and I guess I'm just being a pansey about it. 
Shit happens

[Ducatiloo]

The bike is in Milwaukee as of this morning.  I feel better now that it's there and I guess I'm just being a pansey about it. 
Shit happens

Go the the Beer thread that always makes me smile.  Did Corse truck it for free?

[EEL]

Sorry for the lack of clarity on my part. DNA does not have a local warehouse of parts like it used to in the United States. Most parts are shipped from Italy directly. They started this policy a couple of years ago. If you dont get your parts order in early enough , literally all of italy comes to a screeching halt in august. Then you're screwed because of backlogged orders ducati playing catch up.

[LUKE]

Well it has been over 3 weeks without my Monster and I am no closer to getting it back.  Corse said they had to wait for the claim inspector before they could get it repaired, and then he denied my warranty claim.  The dealer gave me DNA's phone number and I've been dealing with them for 8 days now.
The dealer has been great to deal with.  Even the general manager has called me back and placed several calls in my behalf.

DNA, not so much. 
Last week Monday they said they wouldn't finish reviewing my case for 48 hours and I should expect a call.

No call Wed.

Left message Thursday,  no call back

After several calls I got in contact with the gal at DNA.  She told me that they believe that I was running without covers and my claim is denied.  OK but how about that I've always had cam covers on the bike?  Just under 5000 miles on a 2007 S4R that never ran without belt covers and I have to pay for a top end rebuild because someone that I can't speak with thinks that I didn't have covers.  I asked for their decision in writing as well as the inspector’s notes and any photographical evidence they had to be emailed to me immediately.
She said that she'll kick it up to the boss and I'll get a call within the next couple hours.
No call back.

I had been as courteous as I can be to this point but this morning my message was much more impatient.  My contact at DNA left me a message to let me know that she was sorry and I will definitely get a call from the boss to help me this afternoon.  At 10min to 5PST I left another message to PLEASE call me back.
So I finally get on the phone with DNA and they tell me that THEY WILL NOT COVER MY CLAIM.  It is their opinion that the damage to the belt was caused by debris that got caught behind the belt covers and damaged the belt.  Because I took off my belt covers at home to inspect the damage before I brought it down to the shop they said to bad for me.

Facts:
I had belt covers on the bike.
No debris came out from behind them when I took them off.
Were they the stock covers or aftermarket CF covers on the bike?  No comment.
Both the intake valves are bent.

Either way I am high and dry so I haven’t even got parts ordered yet.

Let this be a lesson to all of you to put on your stock belt covers and check your belt occasionally.
For me it'll be $1500.
DNA said they would email me their evidence.  Too bad.

[Hedgehog]

If the belt is snapped clean with no other obvious damage, then DNA has a point.  But, if it's obviously overheated and generally disintegrated over the entire belt, you should point that out to them and ask them to reconsider.

[LUKE]

The will send me the pictures that they are using to make their decision.  He said the wear came from the outside of the belt and there are marks on the case to show where "something" jammed.   

[mitt]

Luke - Corse from what I have heard is among the best dealers in the midwest, they should help you with this!

DNA cannot determine if the covers were on or off - it is your word (and Corses) against a ghost agent.  Keep fighting.  Go up the chain at DNA.  I wish I had a high name for you to call, but I don't.

This is at least the 4th case of this on the DML/DMF that I have read since 2003, and all have been on bikes with less than 6k on them (ie new bikes too tight from the factory).  Print the poster in your thread's story, and go over to the DML and dig up 1 or 2 more.  Ask DNA why they were covered, and ask for the proof of no covers in writing.

If you are still stuck, I would work with corse on a trade in or buy out or something - 1500 is too much for a repair that should not have happened!

good luck

mitt

[ducatiz]

holy shit.

hard to believe.

do you have photos of your bike with covers?

if you were running with aftermarket covers, they have to prove that they were the source of the failure (i.e. that they let something in).

if your covers were on and they cover the same amount as the stock ones, then it should be easy to demonstrate.

cripes, i haven't had covers on my bike in ages.  since i bought it, i think!  yikes.

[cutter]

Oh man this makes me ill, I really hope this works out for you. Makes my blood boil. 

[Ducatiloo]

Luke didn't Corse inspect your bike at the 600 mile inspection? 

[LUKE]

Luke didn't Corse inspect your bike at the 600 mile inspection? 

The new 2007+ maintenance schedule doesn't require much for 600 miles inspection so I had a good local dealer perform the service.  Corse had it at 1000 miles when the installed the PC3 but surely wouldn't look at the belts just to put it on the dyno.
Either way I don't hold Corse resposible as I see it.  This is Ducati's decision.

Even if i spend the money to do this I will have to have it back less then 2 months later for the 7500 mile service.  You remember the service that is supposed to cost 50% less for 2007 and later bikes then it used to.  [sarcastic smiley]

[LUKE]

Is there someone here I can send the head to for repair?  Is this a job I could tackle myself with normal tools and the manual?  If I'm looking at spending over $2000 between the repair and maintenance in the next 2 months just to put it away for winter, I may have to consider any cost cutting options available.