I purchased a Ducati Tricolore jacket 1.5 years ago and recently submitted a claim. The leather on the arms was cracking all the way down and the woven fabric had come loose and started unraveling where the arm meets the chest. The claim process took almost a month and when all was said and done, Ducati issued me a credit of 60% of the original purchase price. Coincidentally, this is the same price the jacket is selling for now in their clearance sale, that they don't have in my size! How is this right in any way? That is the biggest bullshit warranty I've ever heard of! Well if we can't fix it, we'll refund you what it is selling for now? (At a 40% loss) In the process now of raising hell.
Quote from: hackers2r on April 28, 2011, 01:51:33 PM
I purchased a Ducati Tricolore jacket 1.5 years ago and recently submitted a claim. The leather on the arms was cracking all the way down and the woven fabric had come loose and started unraveling where the arm meets the chest. The claim process took almost a month and when all was said and done, Ducati issued me a credit of 60% of the original purchase price. Coincidentally, this is the same price the jacket is selling for now in their clearance sale! How is this right in any way? That is the biggest bullshit warranty I've ever heard of! Well if we can't fix it, we'll refund you what it is selling for now? (At a 40% loss) In the process now of raising hell.
They are giving you the amount needed to get a brand new jacket and you are still upset?
Negative...they don't have it in my size. The new jackets they have are $600. Yeah I'm upset when someone refunds me 60% of something. I wasn't tired of the jacket, it failed. If I had the option, I'd have it repaired. That's like a Termi system failing and Ducati refunds you 60%. In no way is that justified.
So, basically you're saying that they're willing to give you enough of a refund to go out and get a brand new version of the exact same jacket?
Sounds to me like they've agreed to replace it with a similar (identical) item, which I'd wager is exactly what the warranty card that came with your jacket said they'd probably do.
What, specifically, would you like to see them do?
Been a year and half of wear. Getting upset is understandable though if your store is out of the product. Can't you buy it from another Duc shop? Other locations should honor it.
I'm actually going to have my dealer look into it more before I freak out.
Issue resolved. Quite hastily.
Good job ducati!
Quote from: hackers2r on April 28, 2011, 02:33:18 PM
Issue resolved. Quite hastily.
Maybe you should have done whatever you did prior to starting this thread. Sounds like it needs to be deleted.
Quote from: hbliam on April 28, 2011, 03:16:47 PM
Maybe you should have done whatever you did prior to starting this thread. Sounds like it needs to be deleted.
I'd prefer to hear someone begging forgiveness for going off half cocked...
you know...
singing praises about the offender...admitting you were wrong...
taking responsibility for your actions.
Never mind...
I just woke up and realized I'm in the US in 2011.
Quote from: ducpainter on April 28, 2011, 06:01:19 PM
I'd prefer to hear someone begging forgiveness for going off half cocked...
you know...
singing praises about the offender...admitting you were wrong...
taking responsibility for your actions.
Never mind...
I just woke up and realized I'm in the US in 2011.
[laugh] [laugh] [laugh] [laugh] [laugh] [drink]
Quote from: kopfjäger on April 28, 2011, 07:29:10 PM
[laugh] [laugh] [laugh] [laugh] [laugh] [drink]
No shit.
Most warranties are prorated after a certain time frame.
It sounds like you got 1.5 years of use out of it. That's not a small amount of time. Clothing doesn't last forever.
I would be very surprised if they gave you a full refund of your purchase price, it's bad business. I'd be pissed if I was an investor.
I don't accessorize with name-brands...hell I don't accessorize at all
function over form
Perhaps if you took proper care of it , it would have faired much better and lasted many more years before it fell apart.
Just sayin', leather needs to be nourished and cared for to keep it pliable and soft.
Leather Conditioner every so often , not letting it get wet and drying out , not leaving it in a place of direct heat or Sun, and keeping it clean.
Dolph [moto]
but at the same time you do have manufacturers defects that appear regardless of care, and in that case the manufacturer should be held responsible.
Quote from: sbrguy on April 29, 2011, 01:19:28 PM
but at the same time you do have manufacturers defects that appear regardless of care, and in that case the manufacturer should be held responsible.
which is why they shouldn't have to refund 100% of the purchase
- 1.5 years of use
- treat it like crap
and then it falls apart?
I'd send him a check for $50 and tell him to take it to a local leather shop, HANDMF.
That's GREAT customer service if they took care of it completely. [thumbsup]
I'm with 'tiz. 1.5 years is a lot of use. The manufacturer has no idea what the jacket has been through or how it has been treated. A pro-rated value would be reasonable to me.
1.5 years? Enough to buy a new jacket? I'd be doing back flips! [thumbsup]