I have an iPad for work that is a few years old.  Maybe the iPad 2?

Anyhow, I've got an upgrade to the newest version.

The plan was to restore the new iPad from a backup to iTunes as our company doesn't want to use iCloud for some reason.

Anyhow, when our IT admin and myself tried to load that backup to my new iPad, the password wasn't accepted as I apparently changed the original Apple ID password at some point in time and I don't have a clue what it could have been two years ago.

Of course, all of the apps & purchased items through the iTunes store will transfer over no problem, but I've got a bunch of .pdf files that I would need to re-load if I can't recover this old password.

Any ideas?

Couldn't you just make a new password?

Quote from: kopfjäger on August 22, 2013, 07:34:55 PM
Couldn't you just make a new password?

No, it requires the original password used to set up the iPad ~2 years ago.

Ipad gurus won't know the answer as gurus don't forget passwords. 

To clarify, you forgot your apple ID password? That can be reset without the original password. What am I missing?

Quote from: hbliam on August 22, 2013, 08:05:18 PM
What am I missing?

Quote from: Randimus Maximus on August 22, 2013, 07:58:44 PM
No, it requires the original password used to set up the iPad ~2 years ago.

Quote from: Randimus Maximus on August 22, 2013, 08:38:34 PM

You can't override the old one?

Quote from: kopfjäger on August 22, 2013, 08:40:47 PM
You can't override the old one?

I imagine I wouldn't be asking for assistance if I could.

Quote from: Randimus Maximus on August 22, 2013, 08:50:10 PM
I imagine I wouldn't be asking for assistance if I could.

Call Apple care. I'm sure Toyota has a plan with them. 

Quote from: kopfjäger on August 22, 2013, 08:59:07 PM
Call Apple care.

I did already.

No existing plan, so it's $19 for a one time help session.

Quote from: Randimus Maximus on August 22, 2013, 08:59:59 PM
I did already.

No existing plan, so it's $19 for a one time help session.

Call them, if they fix your issue, I'll send you the $20. 

Yeah I saw your original comment it just makes no sense that apple would lock you into one password. I guess if the PDFs are worth $19 you have your answer.

I forget my apple ID every time and reset it by email no charge no problem.

Apple products.  They make me 

Quote from: ungeheuer on August 23, 2013, 03:31:54 AM
Apple products.  They make me 

I don't care for them either...it's Zeke's

Quote from: Randimus Maximus on August 22, 2013, 07:31:52 PM
I have an iPad for work that is a few years old.  Maybe the iPad 2?

Anyhow, I've got an upgrade to the newest version.

The plan was to restore the new iPad from a backup to iTunes as our company doesn't want to use iCloud for some reason.

Anyhow, when our IT admin and myself tried to load that backup to my new iPad, the password wasn't accepted as I apparently changed the original Apple ID password at some point in time and I don't have a clue what it could have been two years ago.

Of course, all of the apps & purchased items through the iTunes store will transfer over no problem, but I've got a bunch of .pdf files that I would need to re-load if I can't recover this old password.

Any ideas?

are you talking about the encryption password for the backup itself?

if so, that password isn't necessarily the appleid or the ipad security password, it's a password specified when backup encryption was selected.