The issue has been resolved: I do not wish to slam them online as I think they are good folks that got caught in a bad situation.  Yes, it would have been nice to know three days beforehand that there was a back rest issue, but at least they did everything in their power to make it right.  Frustrating but crap happens so I am gonna drop it and go for a ride.  

Hi Guys,  I spent a fair bit of today trying to find a solution to the issue.  I am going to chalk it up to a new company.  I met the owner of REDBIKE over at A&S and they were willing to do anything it took to get us on the road as promised.  We found a nice BMW semi-soft bag that with some tweaking became a back rest.

Sometimes bad things happen to good people and I think this the case.  Yes it would have been nice to have known about the issue with the bag before we met up.  Yes it put us off a day.  However after meeting with both Ryan and John I somewhat regret posting the review.  When upset the longer I stew the worse it is.....

Anyway REDBIKE TOURS is doing everything they can and I think them decent folks despite the issues, so I am going to pull the review.

Life's too short brother....I have no problem with alerting us to a poorly run business. The whole enemy thing is a bit much. They aren't worth your time.

And you can't undo all the views this will get if they do resolve it so taking it down later isn't really cool. They either failed or they didn't. Maybe give it a bit more time.

Hbliam,  By "enemy" I meant that it will be a simple matter to keep the posts about what happened alive all over the internet.  If save one other person from being jerked around or from having their GF cry it is worth it.  She is so upset I can't even describe.  This vacation was promised all year and she was about 50 times more excited than myself....  At this point I won't pull it down or wait any longer for a resolution, they had their chance.  Now I have to find some way to cheer her up or it's going to be a bad week.

Not to mention I love nearly 5k in business taking this week off.   

Not to be a dick...
but have you ever tried to get parts for a ducati â€" aftermarket or factory â€" in 3 days?
It sucks that it "ruined your trip," but give the guys a chance to make it right before you light the internet-incendiary-torch...

Quote from: Skybarney on August 27, 2013, 01:33:50 PM
Hbliam,  By "enemy" I meant that it will be a simple matter to keep the posts about what happened alive all over the internet.  If save one other person from being jerked around or from having their GF cry it is worth it.  She is so upset I can't even describe.  This vacation was promised all year and she was about 50 times more excited than myself....  At this point I won't pull it down or wait any longer for a resolution, they had their chance.  Now I have to find some way to cheer her up or it's going to be a bad week.

Not to mention I love nearly 5k in business taking this week off.    

If your GF is so upset over missing out on a local vacation that you can't even describe the level of her grief then you have bigger problems. And you do know it's Tuesday right? Rent a b!tchin car and go on your trip.

or see if bobspapa will rent you his Ural for $250 a day.

Quote from: corey on August 27, 2013, 01:47:21 PM
Not to be a dick...
but have you ever tried to get parts for a ducati â€" aftermarket or factory â€" in 3 days?
It sucks that it "ruined your trip," but give the guys a chance to make it right before you light the internet-incendiary-torch...

To be fair, they could have easily replaced the top case with an ebay, craigslist, Amazon, Advrider, etc., purchase within a day or so. It does sound like they dropped the ball I just don't get as "incensed" so easily....anymore. 

That the rental company failed to supply the bike with a required piece of equipment, that they had three days to find a topbox (its not like its a specialist Ducati item.... I'm sure something new/used suitable coulda been found), that even in their last opportunity to make it right they imagined returning with that smashed up POS would be adequate to meet anybody's needs....  really is a disappointing let down.  Piss-poor attention to detail and shabby half-arsed effort to make it right.

That you abandon your whole trip, creating disappointment to the point of anger and tears... over a missing piece of luggage... strikes me as sooky-la-la in the extreme.  Seriously mate, demand a small discount for your inconvenience, strap any old friggin' bag to the back and go enjoy your  .

you should rent my Ural.

it has a comfy seat and a trunk with no holes in it.


all i ask in return is to take care of her and pay it forward.

And it's cool as hell. I think the GF would enjoy a trip on the Ural much more then the back of a Multi. And if she gets unruly you can just pull that pin like in the movies and unhook the sidecar at speed.

Quote from: ungeheuer on August 27, 2013, 02:24:31 PM
That the rental company failed to supply the bike with a required piece of equipment, that they had three days to find a topbox (its not like its a specialist Ducati item.... I'm sure something new/used suitable coulda been found), that even in their last opportunity to make it right they imagined returning with that smashed up POS would be adequate to meet anybody's needs....  really is a disappointing let down.  Piss-poor attention to detail and shabby half-arsed effort to make it right.

That you abandon your whole trip, creating disappointment to the point of anger and tears... over a missing piece of luggage... strikes me as sooky-la-la in the extreme.  Seriously mate, demand a small discount for your inconvenience, strap any old friggin' bag to the back and go enjoy your  .

+1...or get the Ural. 

Quote from: ungeheuer link=topic=6

 I'm pretty patient and understanding and I can see how many would say to chill out a bit, butt this is really unacceptable. They had 3 DAYS to sort this out.

I, for one, appreciate the heads-up, and will not be using RedBike rentals.

It's not like the Multi topcase is unobtanium... especially in the Ducati mecca of California.  If this was the middle of Timbuktu with no Ducati dealer within 200 miles, I'd be a little more understanding.  3 days is *plenty* of time to have that fixed and ready to go, or to *minimally* notify your client of the potential problem.

Quote from: bobspapa on August 27, 2013, 02:35:34 PM
you should rent my Ural.

it has a comfy seat and a trunk with no holes in it.

all i ask in return is to take care of her and pay it forward.

+11tybillion.

And a Ural w/sidecar rental and touring business sounds like the shizzle!

Quote from: duc_fan on August 27, 2013, 03:56:05 PM
.....
If this was the middle of Timbuktu with no Ducati dealer within 200 miles, I'd be a little more understanding.
..................

2,400 miles from Timbuktu to the nearest dealer, in Libreville, Gabon