So did anyone else get a customer service questionnaire from Ducati?

Funny thing is the whole silly thing was in Italian !!       (May as well have been GREEK to me).  I DO have an Italian last name so maybe they think I'm fluent.      (I'm definitely not) but with the help of Babelfish I muddled through all three or four pages of it.

I sure hope they send it out to everyone in English.  They ask some interesting questions about possible product and services but with my very limited Italian language skills I could only tick off the multiple choice questions.  I wasn't able to leave more comprehensive comments.  (Hmm...Thinking about it more...Maybe it was in Italian because they really don't want people like me to answer     )

I don't know how this will copy and paste but here's the cover letter I got with a link to the questionnaire.  Unfortunately, now that I've answered the questionnaire it won't let me re-access it.



Ciao Joe,

in quanto possessore di una moto Ducati sicuramente conoscerai il significato del termine emozione.
Questo perché la passione che noi mettiamo nel costruire le nostre moto è la stessa che tu provi guidandole.

Conoscere i desideri di chi, come te, ha vissuto l'emozione di una Ducati è per noi fondamentale per sviluppare prodotti e servizi sempre più in linea con le aspettative del nostro pilota più importante: tu.

Per questo ti chiediamo di dedicarci un po' del tuo tempo per compilare il questionario che trovi cliccando qui.

Ti ringraziamo sin d’ora della tua disponibilità.

Saluti
Il team Ducati




What he said?           







     

Yeah, I got it too.

I replied asking for an English version.

Doubt that I'll get one , but who knows.

I receive in italian too.

Maybe its time for us to start learning it 

It sure would help in my future travel to Italy for wines and rides!!!!  [moto]

You know.....Seeing as how I live in an ENGLISH-speaking country and registered with Ducati in ENGLISH, you would think that they would make an effort to correspond with me in ENGLISH !

It's kind of ironic that many of the questions asked were on the topic of whether I felt it was important that I be "recognized" by Ducati and feel like part of a "family".  I'd be surprised if my dealer recognized me if I walked into the showroom tomorrow.  And Ducati can't even remember what language I speak.

I guess I'm just a very poor and distant cousin.

i guess they sent these to people who bought new ones?

Yeah I got this email too. What's really funny is to paste it into a translation matrix like google or yahoo have. It comes back in the same broken English that a native Italian speaker who speaks English as a third language or so.   

I got one to, also in Italian.  Into the trash it went!

Quote from: PizzaMonster on September 04, 2008, 07:01:09 PM
Ciao Joe,

in quanto possessore di una moto Ducati sicuramente conoscerai il significato del termine emozione.
Questo perché la passione che noi mettiamo nel costruire le nostre moto è la stessa che tu provi guidandole.

Conoscere i desideri di chi, come te, ha vissuto l'emozione di una Ducati è per noi fondamentale per sviluppare prodotti e servizi sempre più in linea con le aspettative del nostro pilota più importante: tu.

Per questo ti chiediamo di dedicarci un po' del tuo tempo per compilare il questionario che trovi cliccando qui.

Ti ringraziamo sin d’ora della tua disponibilità.

Saluti
Il team Ducati[/color]

My INACCURATE but, I bet It's SOMEWHAT close, interpretation of this would be:

As an owner of a Ducati motorcycle, more than likely you know the meaning of the term emotion.
We put passion into making our motorcycles...(can't figure the rest)
You've decided to put your emotion in a Ducati and it is fundamental that our product and service be in line with the expectations of our most important rider: YOU
This is why we dedicated the time to compile the questionnaire you can find by clicking here: LINK
We appreciate your availability.
Greetings,
The Ducati Team

This is my guess.. 

Got it too! I can understand most italian so I filled it out as best as I could.

Translation for the email would be something like this>


As an owner of a Ducati motorcycle, more than likely you know the meaning of the term emotion.
(the passion that we put) into making our motorcycles...(is the same that you put into taking care of it)
(To know the desires of those who like you, have lived the emotion of having a ducati is fundamental to to supply the best online services and products to fulfill the expectations of our most important rider> YOU)
This is why we dedicated the time to compile the questionnaire you can find by clicking here: LINK
We appreciate your availability.
Greetings,
The Ducati Team

Got the same EyeTye mail

Just received the english questioniare

Quote from: big bear on September 05, 2008, 05:01:08 AM
Just received the english questioniare

Me too!

Proof that someone at DNA actually reads our posts?   

Quote from: El Matador on September 04, 2008, 11:14:48 PM
Got it too! I can understand most italian so I filled it out as best as I could.

Translation for the email would be something like this>


As an owner of a Ducati motorcycle, more than likely you know the meaning of the term emotion.
(the passion that we put) into making our motorcycles...(is the same that you put into taking care of it)
(To know the desires of those who like you, have lived the emotion of having a ducati is fundamental to to supply the best online services and products to fulfill the expectations of our most important rider> YOU)
This is why we dedicated the time to compile the questionnaire you can find by clicking here: LINK
We appreciate your availability.
Greetings,
The Ducati Team

We are so ready to go to Italy .. LOL ...

I just keep getting a Tomcat error when I click on the link in the mail.

Lol... I just got the Tomcat Error also when clicked on the link.  what the f#&k....