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cracked cases?

Started by loony888, September 14, 2009, 12:12:54 AM

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pju

Holy crap man. I've been away for a while and all hell brakes lose over this.
Come on guys why can't we all get on.
If anyone is still interested here are the pics.
My daugher is in hospital so at the moment a cracked case is nothing to her problems.

http://s961.photobucket.com/albums/ae92/pju_photos/

Betty

Quote from: pju on September 22, 2009, 04:04:07 AM
My daugher is in hospital so at the moment a cracked case is nothing to her problems.

Absolutely. But obviously something you would prefer not to have to deal with.

All the best with the bike and your family. Huggies to your daughter.
Believe post content at your own risk.

brad black

i deleted my response to paul as it was not appropriate and offensive to some at least and that's why i apologised to all.  it was written in response to a comment from paul that i took strong offence to when i didn't feel like being eloquent.  i expected it would have been removed, and was surprised that it wasn't.  to remove him from the list and not myself is unfair.

paul is free to express his opinion.  i'm free to take offence at the comments he has directed at me about my professional behaviour.  in particular i took offence to this:

"frankly i'm glad he's not bringing it to you for a claim, here's hoping the dealer he does take it to has a more customer oriented focus than you do."

others may think i'm being overly sensitive.

the comment i made about the 900ss frames being a known issue and this not is because we did maybe 10 - 15 frames at least, but i don't recall ever hearing of engine mount failures in any conversations with anyone (nfi staff, dealer techs, etc) that didn't involve a crash.  i wasn't doubting the owner's word or those of others who have experienced it.

that aside, paul's response to the comment that he seems to have taken most offence to, and one that betty has also commented on, i don't really understand:  

"but remember it's not up to the dealer and realistically not up to nfi either."

it was not an opinion or written in a dismissive tone, just the way it works.  a dealer cannot authorise a warranty on their own.  you have to submit a warranty request and go from there.  often a dealer will say they will fix someting under warranty, but that's only because their experience tells them it will happen without issue.  they still have to follow the process.  and ducati are at the top of the tree when it comes to warranty, as they're paying for it, so they get the say of yay or nay.  that was my point.  whether or not their decision is right or wrong or in any way based on good customer service was something i wasn't commenting on.

bazz20 comments that his dealer has gone into bat for him and things have worked out ok.  others here may know of things like st4s owners getting dp ecu to replace their std one when it died, 916 owners getting cast iron floating discs for 1/3 of the retail when their stainless ones warped, stuff like that.  we did a lot of it over the years, and that sort of thing is fairly simple, and all round tends to make everyone look good.  we did it, and nfi / ducati would do that sort of stuff in cases where there was an option that made owner smile.

but this is not one of those cases.  there is only one issue here, and that's who's paying for a repair that, if done properly, involves probably $5,000 in parts and $2,500 in labour at usual retail prices.  on a bike that is out of warranty.  i've argued with the tech man at nfi (who is a friend) over stuff like this before, and his ultimate response (because it's not his decision either, he's just an employee) often was " the italians aren't going to pay for it, wally and wally aren't going to pay for it, and that's it".  the only possible influence a dealership owner can exert here is to offer to contribute cash or service foc, because it's all about money, and only about money.

that's my experience of it anyway.  i can't see the owner getting a resolution he's happy with.

sorry if i've dragged this out unneccesarily, but i was offering some advice on how the system works and it got read in a way it wasn't written.
Brad The Bike Boy

http://www.bikeboy.org

bigiain

I've just lifted Looneys suspension.

I over reacted and misused my mod powers, and I apologise to Paul and to the rest of you, I should have handled this way better.

big


bazz20

thank you big ian , i believe this needs too be resolved and peace being restored too our wonderful family  that we have here

Betty

Thanks for the response Brad, believe it or not that was more or less the way I read it.

Quote from: brad black on September 22, 2009, 04:45:52 AM
in particular i took offence to this:

"frankly i'm glad he's not bringing it to you for a claim, here's hoping the dealer he does take it to has a more customer oriented focus than you do."

Again I believe Loony's issue (and this is just the way that I read it) was that from an emotional customer's point of view he would be expecting a little more sympathy and support ... from the dealer. Regardless of the likely outcome diplomacy would be the key - I'd suggest if you had to deal with such a case you probably wouldn't say to your customer 'warranty claim, ha ... ya dreamin ... was that all, ok have a nice day'.

But factual internet posts can often come across as dismissive. Was it personal? Dunno, but the fact that you are not a (or the) dealer makes it a moot point.

Quote from: brad black on September 22, 2009, 04:45:52 AM
that aside, paul's response to the comment that he seems to have taken most offence to, and one that betty has also commented on, i don't really understand: 

"but remember it's not up to the dealer and realistically not up to nfi either."

Which I didn't see as an attack on you either. I'd reckon if that comment had come from Frasers in Sydney (which is extraordinarily likely) NOBODY would have an opinion other than Loony's.

Quote from: bigiain on September 22, 2009, 05:16:41 AM
I've just lifted Looneys suspension.

Oh no what have I done!

... the above statement is not intended to admit any involvement in the re-instatement of Loony's access ...

Now, again, can someone fire up in the cyclcist thread again please.
Believe post content at your own risk.

loony888

update!
just spoke to pete, he's got his bike back with new cases supplied and fitted under warranty. pete paid for part of the labour but considering he got new gearbox bearings and new cases and half the labour AND his bike was just OUT of warranty it's a big thumbs up to NFI imports and brisbane ducati at windsor.

paul.
HERE AND NOW                      12 DIAVEL AMG
                                              93 888 RS
                                              09 1098R BAYLISS
                                              07 Husqvarna TE 450

GONE BUT NOT FORGOTTEN        03 S4R       95 900SL
                                              01 S4         93 900M
                                              96 748SP

The Don

Wow that's interesting reading, its like a soap opera
Wise men talk because they have something to say; fools talk because they have to say something. - Plato

Betty

Sounds like a reasonable outcome I s'pose. Not so reasonable that it happened in the first place.

Ya don't know if ya don't ask!
Believe post content at your own risk.