Well since we have a posting regarding the merits and cons on the Plano dealership I thought I would post my recent experience with AMS. I need a tank replaced on my S4RS, it was approved and AMS got the tank - AMS wanted to charge $150 labor to do it - after talking to the attorneys for the class action suit who in turn spoke with Ducati NA they told me that Ducati is picking up the tab on the labor and the customer (regardless if it's in or out of warranty and if you bought the bike there) has zero cost to them. I got a completely different story from AMS only hours early today who said Duc wasn't paying for labor so I told them to ship the tank back because I would be going to Ft Worth (who said no charge) to have it done. Sure looks to me like someone is trying to line their pockets with extra $$ on warranty/good will work by getting not only Duc's $$ but the customers as well. Funny but I thought by not suing them (I would have just liked to have gotten my deductible back) when my FJR was totaled out in front of their place at their event that didn't have sufficient safe parking  (any attorney's know the statute of limitations?) that they might cut me a break - I will never set foot in that store on Industrial blvd again.

 







southtown ford
south on 35
alsbury exit
fort worth!!

Tony and Martha will take care of you. 

Quote from: Frisco on November 29, 2011, 03:50:12 PM
...so I told them to ship the tank back because I would be going to Ft Worth...I will never set foot in that store on Industrial blvd again.

You're in good company:

Quote"You can go to Hell, I'm going to ESC!" - The Hon. David Crotchrocket, c. 1835 or thereabouts

Quote from: calscrazy on November 29, 2011, 06:14:09 PM


I know it was long but I didn't want to distort the facts LOL








southtown ford
south on 35
alsbury exit
fort worth!!

For every one good experience told to others, there are always 9 bad ones.  I've never had anything but stellar customer service at AMS.  Sorry to hear your experience wasn't up to par.

As far as your lawsuit goes.... its not worth wasting the time of our court system because you're butthurt and in a vindictive mood.  There is enough of that junk going on as is.

frisco you probably left out some info. like WHO at AMS told you that you had to pay? what did DNA tell you? what did the attorney tell you?


i do agree with jester about sueing for your deductible

Unfortunately, I'm in the same situation with AMS, which makes me sad, as there are many people there that I consider friends, however business is business...

I've only had 1 experience with the dealership in Albuquerque, but the customer service was excellent. I'll be going to them for new tanks, as well as (hopefully) a Panigale.

I'm pretty sure that Jim was being sarcastic about his deductible.  You read to much into that.

the absolute best dealer I have been to is Ducpond motorsports!  they have the BEST customer srvice there by far.  the problem is that they are in Virginia.

donnie is the man!!! one incident proved all i need to know about that man.

Quote from: Jester on November 30, 2011, 03:27:38 AM
For every one good experience told to others, there are always 9 bad ones.  I've never had anything but stellar customer service at AMS.  Sorry to hear your experience wasn't up to par.

As far as your lawsuit goes.... its not worth wasting the time of our court system because you're butthurt and in a vindictive mood.  There is enough of that junk going on as is.

The lawsuit was just a joke comment (see smiley face)- if I would have been upset about that I would have addressed it back then - I was just unlucky that day - AMS had nothing to do with the idiot driving the car

Quote from: calscrazy on November 30, 2011, 09:24:09 AM
donnie is the man!!! one incident proved all i need to know about that man.

+1 that incident spoke volumes about his character.

Quote from: calscrazy on November 29, 2011, 06:14:09 PM

southtown ford
south on 35
alsbury exit
fort worth!!

I have not heard this jingle in YEARS...............

And now I cannot get it out of my head! Thanks a hell of a lot!!

could be worse!

bah bah westway ford!
westwaaaayy ford!

or

picky people pick hiley mazda
picky people pick low low prices!

or my fav

yippie yi yoo minnie sirloin burgers!!


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