Re: Should I expect a refund from Kevin at Northern Ohio Ducati?

[hbliam]

Wanting the DMF to weigh in because apparently I'm an ass.

I paid $250 shipped for used Diavel master cylinders from a board member here. They were described as excellent condition with only a "1/4 of your pinky nail" mark on the ball end of the clutch lever and the brake side being "flawless." I didn't ask for photos because the member seems to have a good reputation here.

I receive them wrapped in shop rags and inside sandwich bags, coated in brake fluid. The clutch has three major scuffs on the lever ball, a gouge in the reservoir, and the cover and the lip of the reservoir is stained from brake fluid contacting it. The brake has no scuffs but is also stained in the same manner from fluid contact.

I messaged the member and did not get a response. I waited a week and sent another message and was told to send them back. I told him to hold off, maybe I get source replacement parts for cheap and not have to bother him. I looked around and decide it would cost me too much to fix them and I would still have stains. I asked for an address and get that three days later. I ship them out four days or so later and send the tracking number and ask for a refund. I also mention that it was frustrating to have to spend $25 to ship back parts I wouldn't have bought if they were described properly. He tells me he will refund my $250 when he gets the parts. Ok.

The parts are delivered around 2PM yesterday. I ask for a refund around 8PM. I'm told he has to look at the parts when he gets home. Ok. I check this morning and I have no refund. No knowing if I will ever get a refund, I file for a refund with Paypal and give him a heads up. I let him know to feel free to refund my shipping too. What the heck it doesn't hurt to try. I get my refund of the original purchase amount only with a note that I'm an ass for overpaying for shipping. He apparently only paid $5 to ship them to me. I also get other great comments via email about my mechanical aptitude and questioning my integrity.

I personally would make the buyer whole but I also am super careful never to inaccurately describe an item.

My shipping cost included a new box as the shipper won't insure items shipped in a used box, $250 worth of insurance, and UPS shipping. I thought I was being responsible with his items. Apparently I'm just stupid.

[Raux]

"Apparently I'm just stupid. "


aren't we all


too bad it all went down like that.

[zooom]

let me ask you this...what do you really expect to get from this? reality is it sounds like you aren't going to get anything ( sorry to play the devils advocate here), so why are you putting this out here? just as a general vent/rant?

[hbliam]

I just wanted to take the pulse of the board and see what you guys thought. Do I have any reason to feel slighted? Or am I being an ass for even asking to be made whole?

[Raux]

honestly,
i wouldn't air the dirty laundry

take it as a loss and lesson, always asked for detailed pics.

[zooom]

I just wanted to take the pulse of the board and see what you guys thought. Do I have any reason to feel slighted? Or am I being an ass for even asking to be made whole?

I would like to think idealistically, it would be right to made whole....on the flipside...caveat emptor when it comes to buying something unknown/unseen...I kinda also lean moreso towards Raux though...

[hbliam]

Yeah, I hear you guys. I just expect more from members of this board, even more so from a guy that runs a dealership.

After this thread was posted he offered 1/2 the shipping. Still no apology for misrepresenting the items. I told him to do whatever he thinks is the right thing to do.

[hbliam]

Glad to see he voted.  

His response to my "do what you think is right" was to say, amongst other things (bold added): "If you expected new masters at 20% of retail, you might have asked for pics. You received an amazing deal for fictional Very good condition masters."

Holy shit. Did he just tell me I got a great deal on some make believe parts?   Holy shit that's some funny stuff.

[Grampa]

I'm all for airing the dirty laundry. if a vendor or person here is a douche.....i want to know it.

[memper]

I haven't any problem with airing dirty laundry either. This is a community. If we all lived amongst each other the same thing would be said just face to face.
That said, shame on the OP for not asking for pics. I mean why wouldn't you?

[hbliam]

I haven't any problem with airing dirty laundry either. This is a community. If we all lived amongst each other the same thing would be said just face to face.
That said, shame on the OP for not asking for pics. I mean why wouldn't you?

I know. I didn't ask for them because he's been a member here for a few years and I asked pointed questions to verify the condition. In other words, I chose to trust. You are right. Shame on me.

[Speeddog]

I had a similar experience; relied on the same things you did, didn't ask for pictures, and got the same (poor) quality part.

And got the same kind of BS response when I called him out on it.
HIM: "My tech told me it was in perfect condition."
ME: "He'd have to be blind to miss that."

[hbliam]

From the same guy?

[Howie]

IMO, "good condition" is a term based on opinion and expectation.  I believe my bike is in "good condition" and would state that in an add if I was selling it, but that is for a bike that has lived in New York City since 2001 and has 66K miles on it.  I also agree with you that my expectation of "good condition"  would be higher for masters off something as new as a Diavel. 

That said, if he got the masters to you for $5.05 you could have got them back to him for $5.05, so that is what he owes you. 

[ducpainter]

From the same guy?

How would we know?

Unless I missed something no names have been named.