iPod troubleshooting

[IZ]

Typically when I connect the iPod to the computer, it opens up the iTunes page and the list of songs/playlists on that particular iPod.  It's not doing it that now.  ITunes doesn't open.  It does however, recognize that there is an iPod connected.   How do I get the computer or iTunes to recognize the iPod again?  I just purchased a few songs and I can't download them from ITunes list?!   Any clues?

[ducpainter]

I know on an ipad there's a setting to open itunes when connected.

Is there a settings menu on an ipod?

[IZ]

let me check

[IZ]

I don't see anything like that.   

[Speeddog]

I think the settings are on the iTunes that's on the computer.

[hbliam]

You may need to open itunes and download the latest software. Then try again. I've had to do that a few times.

If you connect your ipod/ipad to the cloud, any song you download on any device goes to all devices.

[IZ]

You may need to open itunes and download the latest software. Then try again. I've had to do that a few times.

If you connect your ipod/ipad to the cloud, any song you download on any device goes to all devices.

Yes, I did that last night and restarted it.

I'll try again.

Looking for settings on ITunes also.

Thanks guys
 

[DarkMonster620]

IZ, I hope you can see this well enough . . . Open iTunes, go to Help, then click on Run diagnostics with the iPod connected, I just went thru this a few days back . ..  had to reset the iPod and then all was good.


iPod help for IZ

[IZ]

Thanks!

[IZ]

For some reason, I don't have that bar with the help button in it?

[Ddan]

https://support.apple.com/kb/HT1320

[ducpainter]

For some reason, I don't have that bar with the help button in it?

What version of itunes?

[DarkMonster620]

https://support.apple.com/kb/HT1320

or

For some reason, I don't have that bar with the help button in it?

Go to Store > Check for available downloads

or

uninstall iTunes and got to http://www.apple.com/itunes/ and download iTunes 11

[IZ]

I found the bar right after I posted earlier.  I guess I'll have to do this though.  ^

[DarkMonster620]

I found the bar right after I posted earlier.  I guess I'll have to do this though.  ^

your music will stay in your hd, just uninstall and download . ..  to have a 'clean slate' . . .