HOW MUCH DID YOU PAY FOR YOUR 600mile SERVICE?

[acalles]

mine cost me about $75 for a the oil, filter and seal ring... the tools to do the service cost less then 1hr labor, even if you get them off a snap on truck.

took me 15 minuets, also I have enough oil left, and bought a spare filter to change just the filter at 3k, then top the oil back up.
I check my chain more often then 600, I clean, adjust and lube it with Wurth HHS 2000 every 300 or so.

while doing a valve adjust may not be for every one, anyone can change there own oil. I would probably laugh my ass off at the thought of a $180 on a motorcycle. god damn, thats more then I charge for a oil change on a V8 Audi.

[crashmoto]

who was the email addressed to? and who answed?

please copy and paste the letter that DNA sent to all dealers, and ask the person that answered you to identify him/her self.

thanks

I addressed it to the customer service email link posted in this thread... the reply was from customer service

Best regards,
Customer Service


Ducati North America
10443 Bandley Drive
Cupertino, CA 95014
www.ducatiusa.com
Tel: (408) 253-0499 x4411
Fax: (408)253-4099

whom should I have sent this too?

[crashmoto]

er I mean this thread http://ducatimonsterforum.org/index.php?topic=9725.0

and the post link was from you Lucazuma

[Grampa]

just spoke with a rep from the cal bureau of automotive repair


http://www.bar.ca.gov/80_BARResources/07_AutoRepair/Auto_Rep_Guide.pdf


all of this applies to shops that service bikes as well.

granted not all shops follow the rules.

ask the shop owner if they play by the rules..... if not..... ya get what you pay for.

[elduche211]

I was charged $317.67 including tax.

What the invoice says is

change oil and filter
Sync throttle
clean and adjust chain
retourque engine mounts
check tires and set pressure
check suspension
test ride

I was charged 3 hours labor and $49.48 for oil, filter, screen, and gasket.

Yeap! That's about what I paid for my oil filter, Oil, and a can of chain lube $45.00......the 600 mile service is so easy a caveman can do it!!!!!

[zedsaid]

WRONG!!! THIS IS BULLSHIT!! that is why people continue to get screwed! if get screwed and you dont say anything about it youll ALWAYS get screwed...

thus i said something about it, and they went with the quoted price, which i did have in writing (and made them pull up the service as it's supposed to be done according to them, to verify that the quote was what they were supposed to quote in the first place)  Them trying to pad their time even more is one thing, and i wasn't really that surprised by the attempt (other than the fact that it was already a padded labor estimate)  but the fact that they tried to overcharge me for parts, which they'd already broken down the cost on... that was ballsy.

Del Amo

[Statler]

I think what we should sticky is a 'how to' for customers.

Almost every problem I've read about could have been avoided.   I'm not saying the dealers are right, but I don't see anything wrong with DNA's response above.

People find it difficult to stand up for themselves up front instead of at the end.  Then they get all pissed off which lends the dealer to just not care anyway.

When dropping the bike off, get a written estimate.  Have it stated that anything over xx amount needs verbal permission from you and anything over yy amount needs written permission.  Have the parts used priced in the document and the labor rate stated as well.

If your dealer doesn't like to do that, find a different one.  politely.  Then it makes sense to let people know that a certain dealer won't break down cost and give written estimates up front.

If everyone is on the same page, we don't have this problem when you pick the bike up and say 'oh shit'

Oh...and throw the mechanic who works on your bike a twenty for lunch.   It's amazing how much money those twenties save over time.

[lucazuma]

I addressed it to the customer service email link posted in this thread... the reply was from customer service


whom should I have sent this too?

...you did the right thing. I thought you had a personal email you sent it to.

What this person has stated in the response to you, i clearly contraddictory with what was indicated by DNA in the (supposed) letter sent out to all dealers in the NA region.

So someone HAS to be wrong.  

If you respond to that email and ask the person to identify himself, we have a starting point...

Sometimes, people make assertions that are not acurate. Someone who works in the custumer service dept. should know what they are talking about, and shoul be thorough in giving you an answer. SHOULD  

Receving contraddictory information form Ducati IS a seriouse issue and that will be mentioned as well.

[lucazuma]

...i think we have drifted away from the topic here.

The scope of this thread was to know how much people have paid for their service and compare it with the clear indications given by DNA.

Figure out who is robing you.

Let everyone know who those dishonest dealers are.

Let everyone know who the honest dealers are.

Report to DNA what the "general trand" is and hopefully they will do something about it.

Ducati can/could address the problem by informing all dealers about the complaints and sugesting them to stick to the book. Dont think they can do much more.

WE are the part that can REALLY do something about it.

By letting us know who are the dishonest ones, we can NOT give them our busyness.

so, if we stay on topic maybe we as a comunity can, for once or once agian, try to do something for everyone else (including our selvs) 


cheers


ps: NO SURPRISE ABOUT THE TREATMENT DelAmo GAVE YOU 

but here is the point: if we had all reported our services experiances with our dealers you would have known not ot bring your bike to Del Amo...

[Statler]

by taking 10 minutes of time with the shop when you drop your bike off you can avoid 'being robbed' and begin and then continue a good relationship with your local dealer- something absolutely paramount to owning a Duc without being frustrated and irritated all the time.   

Simply knowing what people paid is not helpfull without knowing how they approached the transaction...a contractual transaction.  Educating ourselves will be better than complaining to DNA that we need their protection from these horrible dealers.


And when I have a piece vibrate off my bike, I like to be able to stop in and say "Hey, Mike, I lost a bolt...got an extra?"     If I called him a crook because when I brought my bike in the first time I didn't clarify what I wanted done and he did a ton more, what do you think his answer is?

So I prevented that from ever happening...looked at what needed service, talked to the shop about that versus what they thought and why, and had a written agreement we both liked.

I think it's exactly on the topic.

But we can agree to disagree about how to fix the problem. 

[red baron]

where?

Proitalia

[rosstermyer]

~180

checked chain-cleaned and greased
changed oil and sent to oil analysis company
checked and inspected all major components of the bike

[DesmoDiva]

What about those of us that spent less than $100 on our 600mi service.

Mine was $50.00 at Williamsville Competition.

Oil, Filter, Crush washer, chain adj, bleed of clutch line (at my request), and go over everything else.

On my M695, that I have since sold.

[Mduc]

I paid about 190.00 for the 600 mile service. They also put on the Speedymoto sliders I gave them for free  on my 07S2R1000.

[zedsaid]

by taking 10 minutes of time with the shop when you drop your bike off you can avoid 'being robbed' and begin and then continue a good relationship with your local dealer- something absolutely paramount to owning a Duc without being frustrated and irritated all the time.   

Simply knowing what people paid is not helpfull without knowing how they approached the transaction...a contractual transaction.  Educating ourselves will be better than complaining to DNA that we need their protection from these horrible dealers.


And when I have a piece vibrate off my bike, I like to be able to stop in and say "Hey, Mike, I lost a bolt...got an extra?"     If I called him a crook because when I brought my bike in the first time I didn't clarify what I wanted done and he did a ton more, what do you think his answer is?

So I prevented that from ever happening...looked at what needed service, talked to the shop about that versus what they thought and why, and had a written agreement we both liked.

I think it's exactly on the topic.

But we can agree to disagree about how to fix the problem. 

I agree with you that it's about how you approach it, and i wasn't going to harass them about an hour and a half of service at $98/hr. because "it's a little bit more than an oil change" and i wanted them to check why the bike runs warm (they ran it through a heat cycle and noticed nothing).  hour and a half should more than cover that... and as for parts, they didn't use anything other than the normal - oil, filter, chain oil.  so there was not even an explanation as to why that expense went up.

To be fair to them, when i questioned the extra charges they didn't even try to get me to pay them... i was just asking for an explanation and they dropped them. 

Call it good customer service, or getting caught with your hand in the cookie jar.  Could go either way, but knowing how long the service should take, and how long it supposedly did, i know which way i'm leaning.

And as to my choice of dealership... Beverly Hills Ducati is 10 blocks from home which should be very convenient.  But they're pretentious and difficult to deal with.  Del Amo is blocks from my brother's place, so i get to drop the bike off, and spend the day with my niece and nephew.  And they give the impression of actually wanting to do the work.