I say Hats off to the dealer he made a frustrated customer happy and the bike will be back to its first class condition when it gets fitted with the new parts...

Geoff...

Quote from: geoffduc on September 02, 2014, 02:15:37 PM
I say Hats off to the dealer he made a frustrated customer happy and the bike will be back to its first class condition when it gets fitted with the new parts...

Geoff...

^^ This.

Quote from: showerfan on August 31, 2014, 05:04:51 PM
-wheels the bike from the showroom floor into the garage and uses it as a donor for the customer bike.

The concern is that the dealer, when he finally got the parts from italy, put the 1100 anniversary edition back together and will now sell it as a new bike.

Is that possible? Is it wrong? I don't think I'd want that bike.

we've done it 2 times . . . Dealers must do what they must in order to keep customers happy . . . Usually parts are little stuff that can be replaced with no clue they have been replaced . . . Me personally, tell the customer that certain parts were replaced "under warranty" . . . just in case they do notice

Quote from: The Last In Line on September 03, 2014, 05:17:48 AM
we've done it 2 times . . . Dealers must do what they must in order to keep customers happy . . . Usually parts are little stuff that can be replaced with no clue they have been replaced . . . Me personally, tell the customer that certain parts were replaced "under warranty" . . . just in case they do notice

Found out it was the throttle bodies and ECU they took off the Anniversary Edition.

I'm not sure why this is even an issue quite frankly.  ZOMG!!!  The dealer took a part that was lovingly crafted just for my special bike off to put on a customer's bike!

Trust me, if you actually ride your bike, stuff will need to be replaced.

A dealer in Italy did this for me.

Was on the way to WDW and the generator went out. He pulled the part, and got me on the road in a few hours, over lunch.

Not a question, taking care of me is how they will take care of the purchaser of the bike they used as a donor. Just great business!

I was buying a new 1190 (KaTooM) earlier this year.  I had already put down a Holding Deposit on a Cash Deal.  The Bike was sitting on the Showroom Floor waiting for me to arrive home, pay the balance and ride it home.  My daughter stopped at the Shop to see the new Bike and noticed that the Rear Tire looked like it had done a couple of thousand clicks.  She asked the Salesman about it.  He told her that they had swopped out the Rear Wheel for a Valued Customer since his Rim was bad.  They had a new Rim on order and would fit it and a new Tire before I would need to ride it home.  Clearly I would not have known had my daughter not stopped there on that day.

New Rim, new Tire, not-so-new Rear Sprocket and who knows what care would be taken doing the rest of the Transplant?  I am normally the only one who works on my Rides after the PDI (and I even repeat that myself).  Simply because I have learnt not to trust just any Dealer.

I cancelled the Purchase and reported the Dealer to KTM in-Country who had the Dealer Principal offer me an 1190 discounted and delivered to my house â€" after witnessing them unboxing it.  So my local Dealer retained a Valued Customer at the cost of losing a Prospective Customer.

I have owned many Used Bikes.  I guess when I buy a New one I really want it to be entirely new.  I suppose that I am a d!ck too â€" tough.  I might even have been more sympathetic if the Dealer had contacted me first.  Maybe not â€" since I had already put Money down on that particular Bike.

Dealers invariably have Demo Models available that they can cannibalize if they need to help a Customer.  Or they can borrow him another (used) Bike, if he is that valued.  What they should not do is underestimate/disrespect the quirky preferences of the next fistful of $$$ walking into the Showroom; especially if there are other Showrooms around.

I agree that once a bike is sold it should not be touched.

Quote from: howie on September 21, 2014, 05:41:19 PM
I agree that once a bike is sold it should not be touched.

Agreed.

Quote from: Estoma on September 21, 2014, 02:18:21 PM
I was buying a new 1190 (KaTooM) earlier this year.  I had already put down a Holding Deposit on a Cash Deal.  The Bike was sitting on the Showroom Floor waiting for me to arrive home, pay the balance and ride it home.  My daughter stopped at the Shop to see the new Bike and noticed that the Rear Tire looked like it had done a couple of thousand clicks.  She asked the Salesman about it.  He told her that they had swopped out the Rear Wheel for a Valued Customer since his Rim was bad.  They had a new Rim on order and would fit it and a new Tire before I would need to ride it home.  Clearly I would not have known had my daughter not stopped there on that day.

New Rim, new Tire, not-so-new Rear Sprocket and who knows what care would be taken doing the rest of the Transplant?  I am normally the only one who works on my Rides after the PDI (and I even repeat that myself).  Simply because I have learnt not to trust just any Dealer.

I cancelled the Purchase and reported the Dealer to KTM in-Country who had the Dealer Principal offer me an 1190 discounted and delivered to my house â€" after witnessing them unboxing it.  So my local Dealer retained a Valued Customer at the cost of losing a Prospective Customer.

I have owned many Used Bikes.  I guess when I buy a New one I really want it to be entirely new.  I suppose that I am a d!ck too â€" tough.  I might even have been more sympathetic if the Dealer had contacted me first.  Maybe not â€" since I had already put Money down on that particular Bike.

Dealers invariably have Demo Models available that they can cannibalize if they need to help a Customer.  Or they can borrow him another (used) Bike, if he is that valued.  What they should not do is underestimate/disrespect the quirky preferences of the next fistful of $$$ walking into the Showroom; especially if there are other Showrooms around.

To play devil's advocate... the dealer did manage to keep one customer happy and the one that probably comes in all the time for really minor services (went to the dealer to buy a brand new rim for a dented one vs banging it out).  Whereas it seems that for you, you're only going to stop by the dealer to pick up your bike and never see him again.  And the dealers, almost all of their income is from the service dpt.  And since the full amount hadn't been paid, I'm guessing the title wasnt in your name and the bike was still legally theirs.

I dont agree with what was done but I'm pretty sure that dealer's thought process was something akin to that.  If that the swap had never been caught, he would have had 2 happy customers and if he swapped the rear sprocket... there would have been no real functional difference.

Quote from: howie on September 21, 2014, 05:41:19 PM
I agree that once a bike is sold it should not be touched.

Same here.  Use white glove delivery and please keep it in a climate controlled garage too so it is pristine when you finally sell it to me.

The KTM mentioned above wasn't sold though...he had just put a deposit on it. Sold means paid for, which it wasn't. People back out of deposits all the time.

I don't see what the problem was anyway. When he picked up the bike it would have been completely brand new either way. Who cares if the rear wheel and tire were installed at the factory, or at the dealer? It's not like the wheels and bike are magically paired together at the factory, and no other wheel and tire will work correctly.  The bike was still entirely new. Care doing the "transplant"? It's only changing a friggin' rear wheel!! The bike required the dealer to do more than that when it arrived in the crate before it could be sold!

The slightly used sprocket comment doesn't make sense either. Why would they have left a used sprocket on it if they had ordered a completely new rim and tire? I'm sure it would have been all replaced new.

There's no logic to refusing the bike IMO.

Quote from: Triple J on September 24, 2014, 03:24:02 PM

There's no logic to refusing the bike IMO.

expecting logic is a sure path to disappointment.

Quote from: brad black on September 25, 2014, 02:54:56 AM
expecting logic is a sure path to disappointment.

I guess I'm in the minority here but I don't think the bike with replaced parts should be sold as new without full disclosure, and I feel refusing it for this is not unreasonable. Reason being pretty simple...I want my new Ducati assembled in Bologna, on Ducati's assembly line, by Ducati's employees/techs who are hired, trained, and paid for that purpose and rubber stamped by Ducati's quality control process. Is that really so unreasonable and irrational of me, even before we begin discussing the amount of incompetent dealers out there? Seems legit to me.

Also, rationalizing treating a customer's bike who puts a deposit on it any different than one whose bike is paid in full isn't ethical at all. Defeats the whole purpose of leaving the deposit in the first place. That's a demonstration of good faith on the customers part and it needs to be reciprocated.